Refund policy
We want the piece you chose to make you happy. If it doesn't, you have 30 days from the day your order arrives to return it.
Conditions
- The piece must be unused, unwashed and in the same condition in which you received it.
- Return shipping is paid by the buyer.
- Every piece is one of a kind: no two are alike, so we can't exchange it for another unit of the same product. You can return it and choose a different piece.
Handmade variations are not defects
Every piece is handwoven on a backstrap loom. Small differences in color, weave and measurements are inherent to handmade work and are not considered defects.
If it arrives damaged or is not as described
Write to us within 7 days of receiving your order, with photos. In that case the return costs you nothing and we refund you in full.
How to request a return
Email sales@origenchapin.com with your order number. We reply within 2 business days with the return address and instructions. We can't accept returns sent without requesting them first.
Refunds
Once we receive and inspect the piece, we issue the refund to your original payment method within 10 business days. Your bank may take a few extra days to show it.
Cancellations
If your order hasn't left our workshop yet, you can cancel it at no cost by writing to sales@origenchapin.com.